1. Introduction

This Privacy Policy applies to VALOR AI (PTY) LTD ("VALOR AI," "We," "Us," or "Our") and the users ("You," "Your") of the Valor AI WhatsApp chatbot service ("Service"). By accessing or using the Service, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information Collection

We collect the following personal data when you use the Service:

Phone Number: Required for the bot to respond to your messages.

WhatsApp Display Name: Collected at the time of your first use of the bot.

No sign-up is required, and no email account or Google account information is needed or collected by us.

3. Information Use

Phone Number: Your phone number is used solely to send messages back to you as a response within the WhatsApp platform.

WhatsApp Display Name: Your display name is used for billing purposes when you decide to pay for the Service.

4. Information Sharing

We do not share your personal data with any third-party entities. However, Facebook's WhatsApp Business API is used to send WhatsApp messages, so WhatsApp will know your number is receiving messages. This is in accordance with WhatsApp's own terms and privacy policy.

5. Data Protection & Security

Encrypted communication is always used when communicating with third parties. We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or disclosure.

6. User Rights

Users have the right to remove their accounts by sending a "/delete" message. All user information, including phone numbers and display names, will be deleted upon request.

7. Data Storage

Data is stored in a U.S. data center (Firebase).

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website, www.valorai.co.za, and on our social media channels. Continued use of the Service constitutes acceptance of those changes.

9. Contact Information

For more information about our privacy practices, or if you have questions or concerns, please contact us through the following:

Email: support@valorai.co.za

Address: 167 Banghoek, Stellenbosch, 6700, South Africa